1. Warranty Coverage

We offer a warranty for all Burrow, Multi-Packs, and Miniz products purchased from our official website. The warranty covers defects in materials or workmanship under normal use, for the following periods from the date of purchase:

  • Burrow: 1-Year Limited Warranty
  • Multi-Packs: 1-Year Limited Warranty
  • Miniz: 1-Year Limited Warranty

2. What Is Covered

The warranty covers:

  • Manufacturing defects in materials or craftsmanship.
  • Functional failure of the product during normal use.

If your product shows signs of defect or failure, we will replace it or repair it free of charge.

3. What Is Not Covered

This warranty does not cover:

  • Damage caused by misuse, abuse, accidents, or improper handling.
  • Normal wear and tear, including but not limited to scratches, dents, or fading.
  • Products that have been altered, modified, or repaired by unauthorized personnel.
  • Damage caused by exposure to extreme temperatures, moisture, or other environmental factors.
  • Loss of product due to theft or misplacement.

4. How to Request a Warranty Claim

To file a warranty claim, please follow these steps:

  1. Contact Us: Reach out to our customer service team at admin@rlivix.xyz with your order number and a detailed description of the issue.
  2. Provide Evidence: You may be asked to provide photographic evidence of the defect or damage.
  3. Return Instructions: If the claim is approved, we will provide you with instructions to return the defective product. We will cover the cost of return shipping for eligible warranty claims.
  4. Inspection and Replacement: Upon receiving the returned product, we will inspect it to verify the defect. If it is covered under warranty, we will replace it or repair it as needed.

5. Exclusions

  • Any products purchased from unauthorized third-party sellers are not eligible for warranty coverage.
  • Products used in commercial or industrial settings are excluded from warranty coverage.

6. Refunds

If a product cannot be replaced or repaired, we will offer a full refund to the original payment method, provided the product is returned within 30 days of purchase.

7. Limitation of Liability

Rlivix.xyz’s liability under this warranty is limited to the repair or replacement of the defective product or a full refund if the product cannot be repaired or replaced. We are not responsible for any indirect, incidental, or consequential damages that may result from the use of the product.

8. Changes to the Warranty Policy

Rlivix.xyz reserves the right to update or modify this Warranty Policy at any time. Any changes to this policy will be posted on our website, and the updated policy will apply to all purchases made after the revision date.

9. Contact Information

For any questions or concerns regarding our warranty policy, please contact us at:

Thank you for choosing Rlivix.xyz. We are dedicated to ensuring you have the best experience with our products.